Please include your name, Email address, and the symptom in the box
for example " buttons on the glass do not work"
or
" screen is blank, or will not turn on"
Send your Prius Touchscreen for repair.
We will fix it for 299 including shipping.
reminder! Please include your name ,email address, and the symptom in the box
you will get an invoice via email when we get the unit , simply click the "pay now" button on that invoice
( the invoice will be sent to you as soon as we check in the unit)...be advised
the invoice will have the name emailserver@secureshopper.com, because we subscribe to an accounting service
....after it is repaired and tested, you will receive USPS tracking information
this is how you will know it is on the way back to you.
( Paying by phone instead may prevent or delay online tracking due to NO EMAIL address associated with payment)
be advised we repair both nav and non nav units!
this photo is the non nav version
In a hurry? Ready to ship it now? click here for the condensed instructions
In a real big hurry? click here for 2 minute removal instructions
Does your display say something like " external device not connected"
or does it respond very slowly to button presses?
IT is DEAD or intermittant?
Does the touch screen not work? if yours is out of warranty, you need Our service.
for example if you press the glass and it does not respond correctly, then we call this a touchscreen failure
important! Remove any iPhone or Sat radio interface and test your MFD again before sending it for repair
Remember! Please include your name and the symptom in the box
Removal instructions are as follows:
First remove this phillips screw
Then remove the left vent
( If you wrap your screwdriver with tape, it is less likely to scratch the plastic)
Then remove this screw, and pop the lower dash panel out towards the steering wheel.
Observe the Yellow clips on the corners
Pull the top dash panel off and unplug the power button like this.
( this will not harm your car or set trouble codes)
Remove the vent by pulling out like this.
Unplug the Park switch like this.
remove the vent to the right of the MFD also.
Now remove the two 10MM bolts that hold the MFD in place and pull it out firmly.
or you may watch this 2 minute video
Please do not remove the black plastic bezel, we will do it here.
and ship it to:
AutoBeYours.com
861 South Gardner St.
Scottsburg In 47170
812-752-5050
Important! We receive many units a month...
Be sure to include your name email address and shipping information, attached to the unit.
Please include your name ,email address, and the symptom in the box
you will get an invoice via email when we get the unit , simply click the "pay now" button on that invoice
(the invoice will have the name emailserver@secureshopper.com, because we subscribe to an accounting service) sometimes this gets flagged as spam
we accept credit cards by phone, paypal, and personal checks. we will send an invoice via email
new information!
New! We now repair broken glass...for the same price 299 dollars
make sure your mfd is packed well enough to be dropped from 4 feet.
I suggest double boxing.
MFD's arriving with hairline cracks cause extra work and can be prevented by careful packaging
newspaper is NOT a good choice for packing material
Frequently Asked Questions:( FAQ's)
Can I still drive the car with the MFD removed?, .......Yes! you may use the steering wheel controls for some fuctions.
Q? How long does the work take? ................1 to 3 days plus shipping
Q? Do you give a warranty?......................yes, 12 months. ( excluding cracked Glass caused by you)
Q? Do you accept paypal?
A. YES you will receive an invoice via email when the unit is ready to be returned to you. ( be sure to include your email address)
please note our invoice will come to you via "ezinvoice", please look for it in your spam folder also
Q? Do you take master card?.................yes and Visa.. we will call you for payment when the unit is ready to be returned to your If Email does not work
Q? Do I need to call you before sending it? ......NO, .it is not necessary, but you may call if you like. 812-752-5050, remember we prefer to communicate via Email
Q?Do you know if there is a problem sending engine parts across the US/Canada border? ...................repair parts have not been a problem, you may pay a tarif.
the value is declared as 300 dollars. new information for Canadian customers click here
Q? I have resoldered my mfd and it still does not work, can you fix it?
A. NO, do not send an mfd here if there has been a failed attempt at repair.
Q? Do you resolder them?
A. We replace defective surface mounted Caps. The info you may have found online about resoldering is out dated and not a permanent repair and also not for 06 and newer!
Q can you replace cracked glass from a suction cup being attached ?
A. YES! finally after two years of searching, We can now repair broken touch screens..hooray! (original Glass!)
Q? I just got my MFD back and it still does not work, what could be wrong?
A. unplug any foreign interface like a sat radio, or mp3 player jack. then try again. We test every MFD in a prius before returning them to you.
also, please confirm the mfd bezel is not causing a" phantom" button press on the glass ( for customers who install the bezel themselves)
Q? are you repairing 2006 thru 2009 MFD's?
A. yes, if the screen is cracked or if it does not register a button press we can replace the glass and fix this issue.
( new info Feb 2015 , a dead 2006-2009 MFD can now be repaired, we found a solution to this common problem)
click here for new style dead mfd issues in this instance
Q? how should I ship it?
A. we find that USPS large flat rate boxes are good, however we receive packages from all carriers daily.
Q? I shipped it and have not heard anything for a few days, whats wrong?
A. We cannot contact you if you did not include your contact information ( email and/or phone,) also check for our invoice from " ezinvoice"
( this is the most common reason for a delay!)
also, please give us a few days to perform the repair before calling. we prefer to communicate via EMAIL
Q? do you repair 2010 and newer screens?
A. not yet, when we source parts, repairs will be offered at that time and this message will be updated.
Q? does it ever cost more than 299?
A. only if you have tampered with it before sending it for repair, causing further damage
( the cables and connectors are tiny and fragile! some hardware is of different sizes or length for a reason)
metal shields and fans must not be omitted, we have special tools that most computer repair shops do not)
Q? Will I get return tracking information?
A. yes, especially if you pay by clicking on the " pay now" link on our invoice... this will automatically send an email to you when we generate a shipping label
Q? the vent broke when I removed it... do you have them?
A, sometimes, (they are in high demand) and they cost 69 dollars when we combine with an MFD repair and also combine shipping.
Please note that new resistive touch panels are original glass,
Q? how much to you pay for broken prius MFD?
A. 50 dollars delivered here
AutoBeYours.com
861 South Gardner St.
Scottsburg In 47170
812-752-5050
Important! We receive many units a month...
Be sure to include your name email address and shipping information, attached to the unit.
most problems arise from lack of paperwork...Please include your name ,email address, and the symptom in the box
for example " glass does not respond" or "does not light up"
you will get an invoice via email when we get the unit , simply click the "pay now" button on that invoice
we accept credit cards by phone, paypal, and personal checks. we will send an invoice via email
